We do not accept returns, but we are happy to offer size exchanges for eligible US orders. Please note that sample sale items, customized orders, including personalized and engraved pieces, are final sale and cannot be exchanged or refunded. We do not currently accept international exchanges or returns.

Contact Us
Email us at hello@priscillama.com within 14 days of receiving your order to initiate an exchange.

Purchase Exchange Labels
Once we authorize the exchange, you can purchase the return label through our website for an $11 fee.

Use Your Label Promptly
Return labels must be used within one week of receiving them. Labels will become void after this time.

Processing Your Exchange
After receiving your return package, we will process and ship your new sizes. Please allow up to three weeks for the exchange to be completed.

Exceptions for Returns
Returns are only accepted for defective or damaged items during shipping. If you encounter such issues, please contact us within 24 hours of receiving your shipment and provide proof of damage.

• If an item is defective or damaged, we will replace it whenever possible. If the item is out of stock, a refund will be issued.
• Exchanges are limited to the same item, provided there is proof of damage.
• Restocking and shipping fees may apply in some cases.

Refunds for approved cases may take up to seven business days to process, depending on the payment method.

Important Notes

• Customers are responsible for return shipping fees for any reason other than damaged or defective items (e.g., undeliverable addresses).
• We are not liable for lost or stolen packages after they are shipped.
• If a return or exchange is made for reasons outside of our listed policies, the customer will bear the cost of shipping fees both ways.

U.S. DOMESTIC ORDERS

Shipping & Processing Times
Our current processing times are 5-7 business days. Please note that we do not process or ship orders on Saturdays, Sundays, or holidays.

Shipping Methods:

We ship via the United States Postal Service (USPS) First Class within the U.S. Delivery typically takes an additional 3–5 business days after processing, depending on the destination.

• Free Shipping: Enjoy free USPS standard shipping on U.S. orders over $75.
• Standard Shipping: For orders under $75, a flat rate of $5 applies for USPS First Class shipping.

Expedited Shipping Options:

• USPS Priority (1–3 Days): Available for an additional $12.
• USPS Express (1–2 Days): Available for an additional $30.

While we strive to process and ship expedited orders quickly, delivery times are subject to USPS schedules, and delays (especially during holidays) may occur beyond our control.

Order Tracking:
Once your order has shipped, you will receive a tracking number via email to monitor your package's progress.

INTERNATIONAL ORDERS

• ALL PRICES DISPLAYED ON THE WEBSITE IS IN USD (United States Dollar).
• IMPORTANT: SHIPPING CHARGES ARE SEPARATE FROM CUSTOM CHARGES. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS/DUTIES CHARGES FOR YOUR ORDER. CUSTOMERS ARE RESPONSIBLE FOR ALL CUSTOMS DUTIES. DUTIES ARE DETERMINED AND COLLECTED BY YOUR COUNTRY. WE DO NOT COLLECT ANYTHING FROM THE DUTIES.
• We offer USPS FIRST CLASS INTERNATIONAL shipping for specific countries at a flat rate of $20 USD shipping and handling with an exception of $16 USD for Canadian orders. If you spend over $125 USD or over, your international order will ship free. International deliveries can take up to 5-10 weeks. Processing time for your orders is 1-3 business days. All transit times exclude time in customs.
• Delivery times are NOT guaranteed. Once it leaves our office and in the hands of DHL, we no longer have control or access to the package.
• We are not responsible for lost or stolen items.
• Custom authorities require that we state the value of the order on the package. It is illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees.
• Check with your local post office or the customs office for any import duties, local taxes, and handling charges that may be applied to your purchase. Please note that we do not determine any foreign duties or local taxes associated with imported packages.
• Customers may get notified by the customs or local post office for customs clearance. Please make sure to contact the postal office immediately when you receive a notice from the customs. Delay in contact can result in delay of delivery or even non-delivery.

CANCELLATION

If you need to edit or cancel your order, please email hello@priscillama.com within 24 hours. We can cancel your order with 24 hours after you placed your order.

Please note that refused shipments will be treated as cancellation, and a 5% cancellation/restocking fee plus shipping costs will be deducted from your final refund.